Improved Coverage: Ability to provide 24/7 coverage.

Reduced cost of ownership:

Ability to utilize and share resources across a common pool thereby driving better productivity and utilization.

Improved Customer Satisfaction: SLA based performance measurement.

Standardized tools and processes: Deployment of standardized set of tools and process.
Customer can focus on more value/ business critical projects.
* Operational Support
* Application Production Support
* Application Release & Change Management.
* 24/7 Application Monitoring
* Break Fixes, Code Fixes